This month as we focus on Thanksgiving, consider the power of gratitude in your workplace. Before your thoughts turn to friends, family and football, spend a few minutes thinking about how appreciation can make a difference to your business.
Tom Peters was so right when he noted “People don’t forget kindness.” It’s the same with gratitude. The power of a sincere thank you cannot be overestimated. In a recent study on employee engagement, the top factor of job satisfaction was respectful treatment of employees at all levels. Second on the list was trust between employees and management. If you practice the first item, you achieve the second one.
It takes conscious effort to build a culture where every employee feels appreciated. We all like to be noticed for the good things we do. People who feel appreciated believe their work makes a difference. They are more willing to go the extra mile because they know someone notices.
Making gratitude visible is a step you can build into your internal communications. Here are three ideas:
Appreciation by senior leadership—Create a year-end video of the senior management team thanking team members for their service this year. Get out of the office and film it with front line workers. Switching the wardrobe from suits and ties to ugly Christmas sweaters and elf ears will create smiles for years to come.
Appreciation by managers—Write a thank you note. It’s low tech, but more effective than a gift card. Be specific about how the individual contributes to the team. Not only will your employee appreciate the gesture, they will know that you are paying attention.
Appreciation by team members—It feels great to say thank you. That’s why peer-to-peer recognition programs are motivating to employees. They strengthen a culture of support, collaboration and achievement. Peer recognition programs should tie to your company values. Tailor the program to your business, but make the recognition defined, public and fun.
The power of gratitude is a multiplier. When you recognize people for their contributions, they perform better, trust grows and so does your workplace culture.
You pick up many new and fascinating concepts while at college. Most lectures eventually are forgotten, but some things stay with you forever. One memorable bit of advice a professor gave me was that good ideas should be shared, studied, and reused.
Summer is the perfect time to read about the strategies of successful leaders. So take some time in the next few weeks–while curled up in a sleeping bag or lounging poolside—to dive into a good book like one of these to guide your communications and leadership development.
True North: Discover Your Authentic Leadership—Bill George and Peter Sims. True leadership requires you to be true to yourself. Bill George and Peter Sims take the stories of entrepreneurs and titans of industry to show how following your internal compass can lead you to succeed and inspire.
O Great One!: A Little Story About the Awesome Power of Recognition—David Novak. David Novak outlines the simple yet meaningful effect of acknowledging and appreciating the actions of one’s colleagues. This amusing, straightforward book is a must for anyone who aspires to lead.
The Storytellers Secret—Carmine Gallo. Gallo is one of my personal favorites because he writes about communications. This book showcases stories and techniques from some of today’s most successful brand leaders. A fantastic resource for anyone who wants to make an effective presentation or speech.
Start with Why: How Great Leaders Inspire Everyone to Take Action—Simon Sinek. A tie-in with the popular TED talk of the same name, this inspiring book charts the common connections of effective leaders and influencers.
For those of you who dread reading, try a podcast. Here are two of our favorites. The TED Radio Hour is a collection around a central theme. Each TED Talk is a little jewel. No matter your interests, this podcast will spark creativity and fresh thinking.
How I Built This is a kind of “my true life story” interview with the creators of some of the world’s best loved brands. The backstories and challenges are sometimes more inspiring than the success their businesses achieved.
I recently attended an event recognizing the University of Georgia’s 40 Under 40 Class of 2015. The guest speaker was Tonya Harris Cornileus, Vice President for Learning and Organizational Development at ESPN. She made a strong impression. Her speech centered on a book that influenced her life and her leadership, Paulo Coelho’s The Alchemist.
I’ve listened to countless luncheon speakers over the years tell stories, share insights on their personal journeys, and provide checklists for higher performance. Using a novel as the centerpiece of the speech was an unexpected, but effective choice. It reminded me how long it’s been since I read anything to strengthen and refocus my leadership skills.
With beach season on the horizon, consider bringing along one book that will inspire you to grow or further your communication style. Here are five of my favorites (because none of them are long or complex):
· Switch: How to Change Things When Change is Hard—Chip and Dan Heath. Change is challenging, and it’s non-stop. Chip and Dan Heath talk about how difficult change is in our companies, our careers, and our lives, and how to overcome our resistance and make change happen.
· A Short Guide to a Happy Life—Anna Quindlen. A very quick read (think 20 minutes) about appreciating the small things that sometimes go unnoticed in our over-scheduled, bustling lives.
· Delivering Happiness—Tony Hsieh. The Zappos story, told from the beginning, is a compelling business read because of the brand’s amazing success. But the real takeaway is that if you get the company culture right, success follows.
· The Storytellers Secret–Carmine Gallo. Gallo is one of my personal favorites because he writes about communications. This book showcases stories and techniques from some of today’s most successful brand leaders. A fantastic resource for anyone who makes presentations or speeches.
· The Five Dysfunctions of a Team—Patrick Lencioni. This book is in a fable format. It’s easy to pick out your team’s dysfunctions and use practical steps to achieving team health. Teamwork is the ultimate competitive advantage.
I have a tattered clipping in my wallet that I fish out each January to read instead of writing New Year’s resolutions. I don’t know where it came from or how long I’ve had it (by the looks of it, more than 20 years). It reminds me of my goals as a leader, a parent, a friend, a business partner. I hope it will inspire you as well.
A new year is a new beginning, an open road. Make the most of it.
On this day:
• Mend a quarrel
• Search out a forgotten friend
• Dismiss a suspicion and replace it with trust
• Write a note to someone you miss
• Encourage a youth who has lost his way
• Keep a promise
• Forget an old grudge
• Examine your demands on others and vow to reduce them
• Fight for a principle
• Express your gratitude
• Overcome a fear
• Consider others’ perspectives when making a decision
• Take two minutes to appreciate the beauty of nature
• Tell someone you love them
Do you ever wonder why certain people in human history have been so influential? Why Martin Luther King, Jr.? Why the Wright brothers? MLK wasn’t the only African American that suffered racial persecution. The Wright brothers weren’t the only ones interested in flight (in fact, they were at a disadvantage when it comes to funding and education). So why are certain people, or companies, able to be so much more successful than others, who are fundamentally no different? It’s because they think, act and communicate differently than everyone else.
Take a look at this chart. This is the Golden Circle, as inspired by business author Simon Sinek, and it explains how we act as businesses and leaders. Let’s define the terms: What: Every single company in the world knows what they do. Simple. How: Some of those companies know how they do it. Internal processes, etc. Why: What is your cause, your purpose, your belief? Why do you do what you do? Most companies act from the outside-in, because the What and the How are the easiest parts of the circle to define. For example:
What: We make personal computers.
How: They’re user friendly, affordable, and reliable.
Why: To drive revenue, thus making the company successful.
Following the circle in this manner is a roadmap for… failure. It’s simply not inspiring, whether it’s to your employees or your customers. “We make great computers that you can afford, therefore you should buy one” is their sales pitch. I mean sure, it might work to an extent, but it’s not a sustainable business model. Profit or revenue can never be the Why of your business. Profit isn’t why you work, it’s a result of your work. The Why isn’t the end result, it’s your company’s heartbeat. It’s your true industry leaders, like Apple (in personal entertainment/technology), that see the circle from the inside-out:
Why: In everything we do, we challenge the status quo and think differently.
How: We’ll create beautiful products that are simple and effective, no matter the cost.
What: We just happen to make great computers. Want to buy one?
Customers buy the why. Customers want to buy products from a company that believes what they believe. And that’s why we won’t just buy computers from Apple. We’ll also buy their ipads, ipods, speakers, monitors, etc. The company communicates to the world in a way that inspires their customers. You might be saying to yourself, “I’m not an entrepreneur or business owner, so this doesn’t really apply to me.” Wrong. We can all use this circle to help us communicate and act more genuinely with our colleagues. By doing so, we will produce a more motivated, engaged team of employees. But it starts with uniting everyone under the Why. Why are your colleagues getting out of bed and coming into work in the morning? Hopefully, it’s not just for the paycheck. Martin Luther King, Jr. used the Golden Circle to great effect and he wasn’t selling a product. MLK attracted 250,000 people to show up at the Lincoln Memorial on August 28, 1963. It’s an astounding number, especially when you consider he didn’t have tools to spread the word like email and social media. But there’s a reason why so many people wanted to come hear him talk that day. It wasn’t to hear a plan on how to fix America’s racial divide. It was to hear him say “I believe.”
What’s at the core of your company? Are your core values entrenched in your team? We help with that! Let me know what we can do for you by reaching me at email@example.com.