Blog

Insights & Ideas

As COVID-19 Continues, Employees Want More Communications

As we enter the fourth month of the global pandemic, employees seek more communication and connection with their managers according to a new survey from Gallup.

The survey, conducted in June, shows that employee preparedness and alignment is down 20% from the previous month.  Key findings include:

  • 41% say that my employer has communicated a clear plan of action in response to the coronavirus.
  • 41% say I feel well prepared to do my job.
  • 41% say my immediate supervisor keeps me informed about what’s going on.
  • 42% say my organization cares about my overall well-being.

During this time of uncertainty, let your employees know what they can count on at work by purposefully dialing up on communications with these three actions.

Prepare managers to coach

The best managers know their role is to support others through change. People are different, and will have different reactions in the workplace to this challenging issue.  That’s why maintaining dialogue is so important. Train managers to connect and check in with employees and provide resources and tools to use when coaching team members.

Share and update your workplace safety preparedness plan

If team members are working on-site, they want to know that their safety is important to the company leadership.  Communicate your COVID-19 preparedness plan, ensuring it is specific to your workplace, includes control measures to reduce exposure, and maintains a safe and healthy work environment.  Provide an update in every communication from leadership.  For those working remotely with an upcoming return date, spell out the plan so that they know what to expect. This issue will be top of mind for your team members throughout this year, so one and done communications won’t be enough.

Activate two-way communication channels

What process do you have in place to gather feedback from team members right now? Some companies have rescheduled or shelved employee surveys during this period.  Employees still need to feel valued, heard, and engaged. Consider online town halls, message boards and group chats, or polls and QR code surveys for immediate feedback.  Then, and this is important, act on the feedback.  Share what you heard and let it guide your communications.

Looking for communications support for your business?  Insight can help.  Get in touch with us.

Leave a Reply

Your email address will not be published. Required fields are marked *