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Looking Ahead: Communicating in a Hybrid Workplace

One of the key takeaways of the past 16-months is that work from home is no longer a perk, but rather the future for many businesses. The hybrid workplace, where employees are co-located and have the ability to work remotely, is a hot topic, particularly with employees. A recent survey from SHRM revealed that 52% of respondents would like to continue to work remotely forever while 35% would accept a pay cut to work from home.

The shift to hybrid working means that companies have the opportunity to reset the workplace culture in many ways.  But the tenets of pre-pandemic employee engagement have not changed. Communication continues to be the key to ensuring alignment and building company culture. Here are four recommendations we’re making to clients.

Conduct a health check for online collaboration tools

When the pandemic hit, businesses moved quickly to stand up collaboration tools that would keep employees connected and working productively.  As hybrid workplaces evolve towards permanency, now is the time to assess how these tools are working and if remote workers have the right support and infrastructure for the long haul. If you don’t know how well they are working, survey employees now.

Create consistent person-to-person connections

Whether through group or individual online sessions, every remote employee should have a regular touchpoint with his/her manager.  This ensures understanding of expectations and opportunities for feedback. Engagement lags when employees think their manager does not know, or care, what they do.  Consistent interaction helps to build pride and performance.

Reimagine employee onboarding

The first 90 days in a new role is a pivotal time that can set up an employee for success or failure. Learning a new role while working remotely can feel isolating.  Put practices in place to ensure the new employee understands the role, who to go to for support, and where to learn about the mission and culture of your workplace.  Show your team personality with online Welcome party or a Hi There kit with company swag.  Most importantly, give the new hire something to do and help prepare them to contribute.

Make recognition visible

The days of bringing everyone together for cake to celebrate a win or a milestone may be gone, but don’t skimp on saying thank you. Research indicates that when employees feel recognized and valued, they tend to be more satisfied, are more productive, and are more likely to engage with the rest of the team. Reevaluate your company recognition program with a lens on remote workers so that everyone knows their contributions are celebrated.

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