Blog

Category: Leadership

Summer Reading List for Communicators (or Wannabes)

Looking forward to some time off this summer? While you’re relaxing at the beach or enjoying an early start to the weekend with Summer Fridays, make time to sharpen your skills. Each of these books listed below will help you become a more effective communicator and leader.

Inclusion: Diversity, the New Workplace and the Will to Change, Jennifer Brown
This book could not be more timely. Every successful business must ensure that all employees experience a welcoming work environment where they can perform at their best and are challenged to grow. Jennifer shares best practices and business cases that inclusion is an opportunity to make your business better. Share the book with peers at your business and start a conversation.

Presence: Bringing Your Boldest Self to your Biggest Challenges, Amy Cuddy
You may know Amy from her viral TED Talk where she contends that adopting a power pose, like Wonder Woman, can actually make feel more confident. Her book expands on this premise with practical tips for anyone who has to pitch themselves or their ideas. If you think of a witty retort after the moment passes, this book is for you.

Slide:ology: The Art and Science of Great Presentations, Nancy Duarte
Raise your hand if you’ve sat through presentations that include 50+ slides. For years I wrapped this book up as a holiday gift to clients, hoping they would read it and realize you don’t have to put paragraphs on slides. Nancy Duarte has carved out a unique niche as a presentation expert. If that doesn’t seem very exciting, consider that within corporations, presentations are the most used channel for delivering information. This book will help you strategize the story, content, and flow to impact and influence your audience.

Sell with a Story, Paul Smith
We can all agree that storytelling is a powerful communications tool. But it takes practice to create stories that instruct, inspire and ignite action. Smith provides fascinating examples on you can take even the most technical, data-driven content and fashion a memorable story.

What are you reading this summer? Send me your picks: Maureen.Clayton@insight-communication.com.

How to Save the Audience from Your Terrible Presentation

 

 

 

 

 

This is a true story.

We recently prepared a presentation for a client that had more than 100 slides…for a one hour meeting. Do the math: If you calculate time for introductions and leave even five minutes at the end for questions, that’s a pace of two slides per minute during the presentation. A blistering pace.

Then consider the content on the slides: lots of words, tables, and occasional graphics.  Typeface size was 18 to 28 point.  You get the picture.  The intent was to hammer home thousands of ideas and facts. The client could not be swayed.  They needed every one of these slides to deliver a successful presentation. They just wanted us to “make it pretty.”

I wish I could say we used our magical powers of persuasion to enlighten them to use a strategically messaged, visually compelling presentation.  Didn’t happen.  I did wonder what it was like in the room for the audience… and the presenter.  I imagine they were both exhausted when it was over.

Presenters often start with a bunch of slides and try to cram them into a narrative—and it shows. The most effective presentations look simple because they were planned that way.

When your objective is to communicate, educate or influence, the most important work starts with the result in mind:

  • What is the point you’re trying to make or what must the audience learn?
  • Why is it important to the audience?
  • What story can you use to bring the material to life?
  • What do you want them to do with the information?

Every presentation should tell a story or take the audience on a journey. This applies even if you’re sharing quarterly returns (some of the most important stories). Once you identify your objective, develop the slides that are clear and compelling.  Be concise. Use as little text as possible.  Because you don’t want them to be reading your slides, you want them to be listening to you.

Then practice, practice, practice.  The more comfortable you are with the information, the less you’ll need to rely on slides.  Your audience will be grateful.

Do your presentations need a tune up?  Connect with us and we’ll help you transform from boring to brilliant.  Get in touch: maureen.clayton@insight-communication.com.

After #MeToo: Communicating Your Workplace Harassment Policy

In the wake of widespread media reports of sexual harassment, what is your business doing ensure a safe and accountable workplace?  Consider this: the #MeToo hashtag was shared more than 1 million times in just 48 hours after being posted to social media. The public debate continues as others are empowered to share their stories.

This is not a new issue. According to the Society for Human Resource Management, 94% of U.S. companies have harassment and/or bullying policies that outline conduct that is prohibited. But if you think having a policy is enough, think again.  A 2016 EEOC study of workplace harassment revealed that policies alone do not encourage appropriate behavior. The study reported that approximately 90% of survey participants who experienced sexual harassment never file a complaint.

This is a unique, timely moment to be very clear about workplace harassment. It benefits everyone to make this a priority in your business. When employees experience a safe and welcoming workplace, they perform at their best and drive business performance.  As you review this issue internally, consider these communication best practices.

Review and update the existing Harassment Policy

Start by examining the current policy. When was the last time it was reviewed and updated?  If it’s been more than five years, it’s too old.  The policy should, at a minimum, list examples of prohibited conduct, detail the process for reporting objectionable conduct, and be signed by the current CEO. Then ensure that the policy, and the reporting process, is accessible.  Bottom line: let employees know where to go for help.

Time for leaders to speak out

Every leader must be accountable. Let employees hear directly from the C-Suite that harassment will not be tolerated. Human Resources can support this endeavor, but can’t shoulder it alone. Executives must step up and commit that when allegations are brought, they will be investigated immediately and that appropriate actions will follow.  Convey that retaliation is prohibited since many cases are unreported due to fears of job loss or reprisals.

Train. Train. Train.

Most companies provide online harassment training, but do you mandate that training is completed? Is harassment addressed in new employee orientation? Training will ensure a better understanding of the behaviors that comprise harassment. Additionally, the HR team must be prepared and ready to conduct prompt, objective and thorough investigations.

Amplify the message through internal communications

If an employee experiences sexual harassment–or witnesses it–do they know what steps to take? Make it easy for individuals to report. Use multiple channels to share the harassment policy and reporting procedure. Talk about it in town halls, blogs, create a video from the CEO and put a link to the policy on the home page of your company intranet. Make it loud so that everyone understands that harassment is unacceptable in your company culture.

Build Workplace Culture by Communicating Gratitude

This month as we focus on Thanksgiving, consider the power of gratitude in your workplace. Before your thoughts turn to friends, family and football, spend a few minutes thinking about how appreciation can make a difference to your business.

Tom Peters was so right when he noted “People don’t forget kindness.” It’s the same with gratitude.  The power of a sincere thank you cannot be overestimated. In a recent study on employee engagement, the top factor of job satisfaction was respectful treatment of employees at all levels.  Second on the list was trust between employees and management.  If you practice the first item, you achieve the second one.

It takes conscious effort to build a culture where every employee feels appreciated.  We all like to be noticed for the good things we do.  People who feel appreciated believe their work makes a difference.  They are more willing to go the extra mile because they know someone notices.

Making gratitude visible is a step you can build into your internal communications.  Here are three ideas:

Appreciation by senior leadership—Create a year-end video of the senior management team thanking team members for their service this year.  Get out of the office and film it with front line workers.  Switching the wardrobe from suits and ties to ugly Christmas sweaters and elf ears will create smiles for years to come.

Appreciation by managers—Write a thank you note.  It’s low tech, but more effective than a gift card.  Be specific about how the individual contributes to the team.  Not only will your employee appreciate the gesture, they will know that you are paying attention.

Appreciation by team members—It feels great to say thank you.  That’s why peer-to-peer recognition programs are motivating to employees.  They strengthen a culture of support, collaboration and achievement.  Peer recognition programs should tie to your company values.  Tailor the program to your business, but make the recognition defined, public and fun.

The power of gratitude is a multiplier.  When you recognize people for their contributions, they perform better, trust grows and so does your workplace culture.

Your 2017 Summer Reading List: Books and Podcasts for Leaders

You pick up many new and fascinating concepts while at college. Most lectures eventually are forgotten, but some things stay with you forever. One memorable bit of advice a professor gave me was that good ideas should be shared, studied, and reused.

Summer is the perfect time to read about the strategies of successful leaders. So take some time in the next few weeks–while curled up in a sleeping bag or lounging poolside—to dive into a good book like one of these to guide your communications and leadership development.

  • True North: Discover Your Authentic Leadership—Bill George and Peter Sims. True leadership requires you to be true to yourself. Bill George and Peter Sims take the stories of entrepreneurs and titans of industry to show how following your internal compass can lead you to succeed and inspire.
  • O Great One!: A Little Story About the Awesome Power of Recognition—David Novak. David Novak outlines the simple yet meaningful effect of acknowledging and appreciating the actions of one’s colleagues. This amusing, straightforward book is a must for anyone who aspires to lead.
  • The Storytellers Secret—Carmine Gallo.  Gallo is one of my personal favorites because he writes about communications. This book showcases stories and techniques from some of today’s most successful brand leaders. A fantastic resource for anyone who wants to make an effective presentation or speech.
  • Start with Why: How Great Leaders Inspire Everyone to Take Action—Simon Sinek.  A tie-in with the popular TED talk of the same name, this inspiring book charts the common connections of effective leaders and influencers.

For those of you who dread reading, try a podcast.  Here are two of our favorites. The TED Radio Hour is a collection around a central theme.  Each TED Talk is a little jewel.  No matter your interests, this podcast will spark creativity and fresh thinking.

How I Built This is a kind of “my true life story” interview with the creators of some of the world’s best loved brands. The backstories and challenges are sometimes more inspiring than the success their businesses achieved.